ONBOARDING & SUPPORT
The right technology.
The right team behind it.
Successful medication management requires more than hardware and software. It requires thoughtful configuration, effective training and ongoing support from people who understand outpatient surgery.
From planning through launch and beyond, the MedServe team works alongside your ASC to help you implement the platform, prepare your staff and keep your system working for your organization.
Our Approach
Expertise is part of the platform
Every ASC has its own physical space, medication mix, staffing model and clinical workflow. MedServe does not simply deliver a cabinet and leave your team to figure it out.
Our team helps align the platform with the way your ASC operates, including hardware configuration, EHR integration, staff training and ongoing use.
How We Work With You
From installation to ongoing success
We’ve got your back.
Workflow and readiness planning
We begin by understanding your medication processes, clinical environment and implementation goals. Together, we identify the workflows, responsibilities and decisions needed for a successful launch.
Configuration built around your ASC
MedServe works with your team to configure the hardware, software, user access and medication inventory around your space and operational needs.
EHR integration coordination
When an interface is included, our team coordinates the MedServe side of the integration and works with your organization and EHR partner to support testing and implementation.
Installation and training
We guide installation, system setup and staff training so users understand how MedServe fits into their daily responsibilities before launch.
Launch support
Our team supports the transition to MedServe, helps users work through the new process and addresses questions as they arise.
Support that continues
MedServe provides ongoing support to help your team maintain the system, onboard new users, answer workflow questions and resolve technical issues.
Built for ASCs
People who understand outpatient surgery
ASCs operate differently from hospitals. They have leaner teams, limited space and little room for complicated technology or lengthy disruptions.
The MedServe team understands those realities. Our approach is practical, responsive and designed to help your staff confidently incorporate medication management into the flow of patient care.
Part of the MedServe platform
From implementation to everyday use, we are with you.
Technology designed for ASCs with the expertise and support to make it work for your organization.
See how MedServe would work in your surgery center.
Schedule a call with our team to talk through your rooms, workflows, and EHR.