Smarter Controlled Substance Tracking at Creekside Surgery Center
How MedServe Improved Accuracy, Compliance, and Efficiency for ASC Medication Management
Challenges: Manual Tracking Slowed Operations
Before MedServe, Creekside Surgery Center relied on paper logs for controlled substance documentation.
This manual process often led to:
Record-keeping errors and discrepancies
Lengthy start and end-of-day counts
Delayed alerts for missing or inaccurate entries
Added administrative burden and compliance risks
Without real-time visibility or automation, the ASC faced challenges in maintaining both speed and accuracy in medication handling.
Objectives: Modernize Controlled Substance Management
The goal was clear: replace inefficient, paper-based narcotic tracking with a secure, digital controlled substance tracking system tailored for Ambulatory Surgery Centers (ASCs).
Creekside wanted a solution that:
Streamlined documentation
Enhanced audit readiness and reporting
Reduced administrative workload
Strengthened compliance and access control
After comparing vendors, they selected MedServe for its ASC-focused design, affordability, and ease of use.
Solution: Implementing MedServe’s Digital Platform
MedServe deployed its controlled substance tracking system across Creekside’s key clinical areas.
Features included:
Secure medication access and digital documentation
Automated discrepancy alerts
Real-time reporting and compliance logs
Onsite training and responsive technical support
The transition was smooth thanks to MedServe’s step-by-step onboarding and dedicated implementation team.
Results: Improved Accuracy, Security, and Staff Efficiency
Since adopting MedServe’s solution, Creekside Surgery Center has achieved measurable improvements:
Fewer documentation errors through real-time tracking
Stronger compliance with automated audit logs
Faster workflows and reduced admin time
Greater staff satisfaction and patient focus
“I would definitely recommend MedServe to other facilities like ours.”
— Maria Chinnis, Pharmacy Nurse, Creekside Surgery Center
Why It Matters: The Future of ASC Medication Management
Incorporating a digital controlled substance tracking system doesn’t just prevent errors—it empowers surgical centers to operate more efficiently and safely.
With tools like MedServe, ASCs can balance security, compliance, and patient care—without adding complexity.
